Manage Your Account. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Once connected it directly to a hub, a little bit loose, but then interne. Sometimes there is no wall box, just a trailing cable. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. All the cabling is the property of Virgin Media and must not be touched. tion of your internal wall socket. A photo would be helpful if possible. Answered! Go to Answer. The other is marked TV, & this is used for TV & Broadband. How can I book a technician in QuickStart, set up and connections Wednesday;In your Stream kit you’ll find everything you need to get the Stream box up and running. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. 19 minutes ago. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for over 500 million ePaper readers on YUMPU. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. You need a small spanner to remove this, then push the provided connector over the exposed end. Signals from baby monitors, fish tanks and cordless. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. 4. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. Tudor. If you in a property that's recently been added to Virgin Media's network we have another video th. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. The Openreach sockets do not work for Virgin Media. Thanks again. Virgin Media; My Virgin Media; Shop;. #2. No internet, unfortunately. Apologies for any cabling issues. Once the new Hub arrives, please plug it in within 5 days. I wanted to check with people on here before trying to get an engineer in, just. Hi, I just moved to a new house and got my virgin media kit today. Tried looking but can't see a way to book an engineer for this? Thanks. The wall box may be branded with the logos of an old cable TV company (not VM). Is there likey to be any problem with this, such as degraded of weaker quality or speed. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Whichever is the most suitable. Stream from Virgin Media. If you don't have the cabling then call the pre-installs team on 0800 052 1734. The top “capped” one is marked FM & has been disused since cable went digital. Go to solution. Learn more. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. But I. VM BB TV Landline. on 01-12-2022 11:22. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Or either the landlord or aerial installer are pulling a fast one. The phone number doesn't connect you. . Call the pre-installation and delivery team on 0800 052 1734. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Wait a couple of minutes for a dial tone, then make a test call. A Ti-Vo was installed in one of the upstairs bedrooms. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. You should see a cable going through the wall and if you trace this inside, you should get the cable. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Options. Can't find Wall Socket on 18-11-2021 13:36. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Tudor. It should look similar to the integrated wall socket on Picture 3. 0800 052 1734-----I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Sometimes there is no wall box, just a trailing cable. Home Phone. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). These enter my house via an air brick/vent very close to. Chris. When you place your order, we'll let you know. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Account - Cable. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Options. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. My Virgin wall socket just have phone line, didn’t get. Security matters. No Virgin media wall socket. Check if Virgin Media is available in your area, by using our postcode check-. pentagon-shaped device that plugs into a wall socket and has an. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. You dont need a new router just for the test the Computer will connect directly. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. If you have a SuperHub 3, please see the following explanations. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. You'll need to check that your TV box is connected correctly. 01-02-2023 10:59 - edited 01-02-2023 11:00. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. Virgin media wall socket in an unusable place. But the metal isolator box looks like it might be the wrong way around. I just found a box in the closet which has a cable indicated as CABELCON 4. Virgin Media Wall Sockets: Do I Need One? Your answer is definitely yes. on 03-08-2020 18:05. However, I do not have any of the specified wall sockets available. Phone. Objects can block and slow WiFi. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections SaturdayA wall box may be branded with the logos of an old cable TV company (not VM). Tudor. Push the white cable with the black label into the Hub. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Take a look outside where the incoming cable is. Get the Hub ready by connecting the wires. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. If you look into the back of your Hub, you'll see a port named. With any other modem this would be a connection from the telephone system which would also come from a wall socket. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. on 01-02-2023 14:26. The wall socket I have within my home does not appear to be working. on 02-08-2022 17:40. Chris. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . If you require an alternative format bill, such as braille or audio, you will not be charged. SHARE. 3 Kudos Reply. 3. Everything is converted to specialised triple screened coaxial cable. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Stream from Virgin Media. Browse Virgin Media Virgin Media Community. We have a virgin media wall. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. on 23-10-2022 13:36. How do I book an engineer to come out - 5345632. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. Now to my Issue: I opted for the self-installation ki. . Wall Socket. on 12-09-2023 19:31. Browse Virgin Media Virgin Media Community. 97K; 1. Simply set up a 360 Mini box in each of the rooms you'd like to have Virgin TV. It also protects the network from 240 volts being fed to it by faulty TVs in your home. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Stay safe online. The old owners of the house had virgin media - 5381338. Follow these simple installation steps for your Virgin Media home phone set up. When you 'page' the handsets, all of the cordless handsets should ring. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Our expert teams are on hand to give guidance and walk you through all the features of our product range to help you make the right choice. We have the quickstart pack but sadly cannot get broadband set up and working. There are two outputs from here (the two connectors that are close together on the white box). Can anyone help or know how long it takes to g. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I received a box to quick start with VM but there is no wall socket in my flat. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I don't work for Virgin Media. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Typically the OMNI box containing the ONU stays put and coax cables are run to where ever you would prefer the Hub and / or TV equipment to be located in and around the home. James-30 wrote: ». Switched. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. You should be able to do it on a call to CS. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections Sundayhave just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Reply. This is a socket in the wall, will the engineer still be required to. Aug 8, 2019. Virgin Media; My Virgin Media. Tudor. ahhh the rubbish that is CS - you could try this. I have the most. Cihank617. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. No vm wall socket. In response to Jonny-M. Vonage 2nd line. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. I am happy to help with this. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Connect the Hub’s power cable with the blue tab. wall socket - landline? I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Re: Wall socket. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. The two sockets on the wall on the RHS are telephone sockets. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. It allows your computer to send information along your network. The first thing is to start making alternative arrangements for your internet connectivity. We have tried plugging it into the only box we found it would fit but no luck. please - 5241140Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. I also have this other dual cable going to the Smart Hub. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. your Virgin Media phone, or 0345 454 1111 from another network. Thanks a lot. Virgin Media. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. • Connect the power supply to the back of the new box, then switch on at the wall. Back a step. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayCall the Pre-installation and delivery team on 0800 052 1734. Tuning in. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. So that, buyer must be prepare for this. Sometimes there is no wall box, just a trailing cable. AnthonyRaw1986. Browse Virgin Media Virgin Media Community. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. I have only got one rectangular shaped white socket (Shown as below) but it seems old. You'll need to check that your TV box is connected correctly. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. We can certainly get an engineer visit booked for you to come and install things. I cannot find a Virgin wall socket within my flat. Try the automated service status number 0800 561 0061 to check for any faults in your area. • Using your TV remote push the Input, AV or Source button. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. 4. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. )In this video, I am showing the sta. The new cables from your Quick Start kit will be push fit. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Push the red label end of the white cable, into the wall socket. Hi all, when I signed up for Virgin Media, it said the service was available at my house. No internet, unfortunately. wi-fi. 2. Had my kit sent to a home we’ve just moved into. Sadly, I can't set up because my wall socket does not fit. Step 2. Learn more. I'm a Very Insightful Person, I'm here to share knowledge, I don't. When ordered it didn't say anything about needing a VM wall socket. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Both of these cables have then been drilled through the wall and into the spare bedroom. I would get virgin to do it. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. When I proceeded to set up my Hub 3 I quickly realised that. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Most of our customers receive their bills via E-billing. just moved in, can see the brown cable coming in from outside but there's no VM. The cable could be hidden within, or behind, furniture. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Con-. No, the ethernet cable is for a wired device if you have one. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. I have received my quick start-up kit. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. Browse. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Options. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. One branch goes to the modem and the other to the V6 box. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. 95 – £ 59. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday Broken box outside of house in Networking and WiFi Wednesday Wall Socket Issue in QuickStart, set up and connections WednesdayRe: Wall socket connection. #12. . We would like to show you a description here but the site won’t allow us. Networking and WiFi. 3) other. I don't have a virgin media wall socket and this is stressing me out. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Now have to wait until late next week for a technician to arrive!Re: My Flat doesn’t have wall socket. in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. I'm very sorry for any issues you've had in speaking with the team. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Connect the cable adaptor to the black banded end of the 3m isolator cable. No virgin media wall socket. TEL1 on the hub should take on your. Try the automated service status number 0800 561 0061 to check for any faults in your area. on 05-09-2023 20:36. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. However, I do not have any of the specified wall sockets available. Account - Cable. com How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. 84K; Tudor. Options. This includes: The Stream box. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Re: I need a Virgin Media Wall Socket. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. on 27-10-2022 09:24. Virgin Media services are only available in eligible Virgin Media network areas. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Hi all, I’ve just received the set up bundle for virgin media after transferring from sky. Virgin Media How to get a broadband line installed. The other is marked TV, & this is used for TV & Broadband. We would like to show you a description here but the site won’t allow us. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. All the wall sockets I can see are for BT. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. Re: My house wall socket that cannot fit to VM hub. I will only be using one wall socket, so the other socket will have no connections. Feb 22, 2022. 3 weeks ago. I cannot find a Virgin wall socket within my flat. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. For into also image of the. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. No, any cables within the house can be touched as much as the householder wants to touch them. Account - Mobile. I have received my quick start-up kit. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. A network adapter – you’ll need this for every computer you want to connect. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Thank you. Also there will be an external, often brown, omnibox. and view the images for a range of different wall box options. Even sitting in the room above the router, the WiFi was dreadful. I have a Virgin Media wall socket, it's the white box in Picture 1. VM BB TV Landline. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. • Scroll to the HDMI port you connected the cable to. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Hi mariz2198, thanks for posting and welcome to our community. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Discover first hand everything Virgin Media has to offer Drop into any Virgin Media Store today to experience a world of TV entertainment, mobile and superfast broadband first hand. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. You need to go outside and locate the brown or grey omnibox on the wall. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. The final config should be: DSL Wall socket -> DSL port on AX82U -> Ethernet cable to AX11000's 1GB port. I Need a Virgin Media Wall Socket in QuickStart, set up and connections yesterday; Absolutely furious! Unauthorised box installation has ruined 7k worth of new rendering. No Virgin Media Wall Socket on 13-04-2022 14:08. My Virgin Media App. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. It is likely you will be waiting a few days. Browse Virgin Media Virgin Media Community. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. I am going to cancel. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Thanks again. Check all cables are tightly connected between the back of the box and your TV. Get the Hub ready by connecting the wires. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Next, connect the power cable. We would like to show you a description here but the site won’t allow us. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. VM BB TV Landline. Manage Your Account. Again from a wall socket. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.